Privacy Policy

Introduction

NeonHarborers B.V. ("we", "our", or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website neonharborers.world or use our services.

This policy applies to all personal data we process about you, whether you are a website visitor, potential client, or existing customer. We are the data controller for the purposes of the General Data Protection Regulation (GDPR) and other applicable data protection laws.

Data We Collect

The data we collect about you depends on how you interact with our website and services. We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

Information You Provide Directly

• Contact information including name, email address, telephone number, and company details when you submit enquiries through our contact forms
• Communication preferences and any other information you choose to provide when contacting us
• Information contained in any messages you send to us via email, phone, or through our website
• Project requirements and business information shared during consultations

Information We Collect Automatically

• Technical data including IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform
• Usage data including information about how you use our website, products and services
• Marketing and communications data including your preferences in receiving marketing from us and our third parties

How We Use Your Information

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• To respond to your enquiries and provide information about our services
• To deliver our services and fulfil our contractual obligations to you
• To improve our website functionality and user experience
• To send you marketing communications where you have given consent or where we have a legitimate interest
• To comply with legal and regulatory requirements
• To protect our business interests and maintain the security of our systems

The legal basis for processing your data depends on the specific information concerned and the context in which we collect it. We will process your personal data based on:

• Consent: Where you have given clear consent for us to process your personal data for specific purposes
• Contract: Where processing is necessary for the performance of a contract with you
• Legal obligation: Where we need to comply with legal or regulatory requirements
• Legitimate interests: Where processing is necessary for our legitimate business interests

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner.

Our website uses various types of cookies including:

• Necessary cookies: Essential for the operation of our website
• Analytics cookies: Help us understand how visitors interact with our website
• Functional cookies: Enable enhanced functionality and personalisation
• Marketing cookies: Used to deliver relevant advertisements and measure campaign effectiveness

For detailed information about the cookies we use, please refer to our Cookie Policy.

Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

• With trusted service providers who assist us in operating our website and conducting our business, subject to confidentiality agreements
• When required by law or to comply with legal processes
• To protect our rights, property, or safety, or that of our users or others
• In connection with any merger, sale of company assets, or acquisition of all or a portion of our business

Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

In general, we retain:

• Contact enquiry data for up to 3 years from last contact
• Client project data for up to 7 years after project completion for legal and accounting purposes
• Marketing communications data until you unsubscribe or withdraw consent
• Website analytics data for up to 26 months

Your Rights

Under the GDPR and other applicable data protection laws, you have certain rights regarding your personal data:

• Right of access: You can request copies of your personal data
• Right to rectification: You can request correction of inaccurate or incomplete data
• Right to erasure: You can request deletion of your personal data in certain circumstances
• Right to restrict processing: You can request limitation of how we use your data
• Right to data portability: You can request transfer of your data to another organisation
• Right to object: You can object to processing based on legitimate interests or for marketing purposes
• Right to withdraw consent: Where processing is based on consent, you can withdraw it at any time

To exercise any of these rights, please contact us using the details provided below. We will respond to your request within one month of receipt.

Data Security

We have implemented appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication measures
• Staff training on data protection and security
• Incident response procedures

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee absolute security.

International Data Transfers

Your personal data may be transferred to and processed in countries outside the European Economic Area (EEA) that may not have the same level of data protection as your home country. When we transfer your data outside the EEA, we ensure appropriate safeguards are in place, such as:

• Standard contractual clauses approved by the European Commission
• Adequacy decisions by the European Commission
• Certification schemes or codes of conduct

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Contact Information

If you have any questions about this Privacy Policy, wish to exercise your rights, or have concerns about how we handle your personal data, please contact us:

You also have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) if you believe we have not handled your personal data in accordance with applicable law.

Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of the Netherlands. The GDPR and other applicable European data protection laws also apply to our processing of your personal data.